Interactive Voice Response Service





IVRS -Interactive Voice Response Service - is a technology that automates interactions with telephone callers. IVRS solutions will enable users to retrieve information on SAFAR from any telephone. We intend to develop an Interactive Voice Response Service, or IVRS, which is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu to know about the current and forecasted air quality and weather information on a particular location within a city. The selection is made using touch-phone keypad entries or voice responses. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt as per the information required which will be updated hourly based on the SAFAR products. The public can access the AQI and air quality forecasts via Interactive Voice Response Service (IVRS) by calling toll-free (English, Hindi and regional language recording) phone number to get information in the city and city outskirt areas for Pune and Pimpri-Chinchwad regions.